PRIVACY POLICY

Overview

This Privacy Policy describes how Phillips House (“Phillips House,” “we,” “us” and “our”) collects, uses and discloses your personal information when you visit our website, purchase from us, visit our showroom, book an appointment, commission a bespoke piece or otherwise communicate with us (together, the “Service”).

This Privacy Policy forms part of, and should be read together with, our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Service.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Section 1 — Information We Collect

Information you provide to us

Contact and account details, such as your name, email address, telephone number, billing address and shipping address.
Order information, such as the items you purchase, ring and bracelet sizes, gift messages, engraving or personalization requests and special shipping instructions.
Special Order and bespoke information, such as design preferences, stones or heirloom pieces you share with us, sketches, photographs and notes from consultations.
Return, exchange and warranty information, such as Return Authorization Numbers, the condition of returned merchandise and details of watches submitted for warranty service.
Communications, such as messages you send through our contact forms, email, telephone, live chat or social media, and appointment requests for our showroom or virtual consultations.
Comments and content you share, such as reviews, feedback, and photographs or videos featuring Phillips House products, as described in Section 16 and Section 20 of our Terms of Service.

Payment information

Payments are processed by Shopify Payments and other payment processors that comply with the Payment Card Industry Data Security Standard (PCI-DSS). Phillips House does not store your full card number on its own systems.

Information collected automatically

When you browse the Service, we and our service providers automatically collect information about your device and how you interact with the site, such as your IP address, browser type, operating system, approximate location, referring website, pages viewed, products viewed or added to your bag, and the date and time of your visit. We collect this information using cookies and similar technologies, as described in Section 7.

Information from other sources

We may receive information about you from service providers, such as payment processors (for example, payment authorization and fraud-screening results), shipping carriers (for example, delivery confirmations) and social media platforms when you interact with our accounts or tag Phillips House.

Section 2 — How We Use Your Information

We use your personal information to:

Process, fulfill and ship your orders, including Special Orders, engraving and other personalization;
Verify your identity, payment method and shipping information, and screen orders for fraud, unauthorized use and payment irregularities, as described in Section 6 of our Terms of Service;
Arrange delivery with signature confirmation, and investigate lost, damaged or opened packages;
Handle returns, exchanges, store credit, refunds and watch warranty service, including confirming eligibility under our Terms of Service;
Detect and prevent fraud, return abuse, false non-delivery claims, fraudulent chargebacks and other misuse of our policies, as described in Section 13 of our Terms of Service;
Schedule and conduct showroom and virtual appointments and bespoke consultations;
Respond to your questions and provide client service;
Send you marketing communications where you have agreed to receive them (see Section 3);
Understand how visitors use the site, and improve our website, products and services;
Calculate and collect applicable taxes, keep business records and comply with legal obligations; and
Enforce our Terms of Service and protect the rights, property and safety of Phillips House, our clients and others.

Section 3 — Consent and Marketing Communications

When you provide personal information to complete a purchase, verify your payment, arrange a delivery, book an appointment or return an item, we use that information for those purposes and for the related purposes described in this Privacy Policy.

We will send you marketing emails about new collections, events and offers only if you have signed up or otherwise agreed to receive them, or where permitted by applicable law. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at shop@phillipshouse.com. Even if you unsubscribe, we may still send you messages about your orders, returns, appointments and account.

Section 4 — How We Share Your Information

We share personal information only as described below:

Shopify, which hosts our online store and stores order and customer data on our behalf. Learn more in Shopify’s Privacy Policy.
Payment processors, to authorize payments, issue refunds and screen transactions for fraud.
Shipping carriers, such as UPS and FedEx, to deliver orders and return shipments, obtain signature confirmation and investigate delivery issues.
Service providers who help us operate our business, such as email and marketing platforms, analytics providers (including Google Analytics), appointment scheduling, client service, IT and website tools. These providers may use your information only as needed to provide services to us.
Professional advisors, such as lawyers, accountants and insurers, where necessary.
Legal and safety purposes, when we believe disclosure is required by law, subpoena or other legal process; to enforce our Terms of Service; or to protect against fraud or to protect the rights, property or safety of Phillips House, our clients or others.
Business transfers, if Phillips House is involved in a merger, acquisition, financing or sale of all or part of its business, in which case your information may be transferred to the new owner, which will continue to be bound by this Privacy Policy as to that information.

Some of these third parties, such as payment processors, have their own privacy policies that govern how they handle the information we are required to provide to them. We encourage you to read them.

Section 5 — Third-Party Links and Tools

The site may contain links to third-party websites and may offer optional third-party tools, as described in Sections 14 and 15 of our Terms of Service. We are not responsible for the privacy practices of those third parties. Once you leave our site or are redirected to a third-party website or application, this Privacy Policy no longer applies, and we encourage you to read the privacy policies of those third parties.

Section 6 — Security

We take reasonable administrative, technical and physical measures designed to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction. Information you submit through our checkout is encrypted in transit, and card payments are handled by PCI-DSS compliant processors.

No method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. Please contact us promptly if you believe your information or account has been compromised.

Section 7 — Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar technologies to:

Make the site work, for example to keep items in your bag and remember your session (strictly necessary cookies);
Remember your preferences;
Understand how visitors use the site, for example through Google Analytics (analytics cookies); and
Measure the effectiveness of our marketing and show you relevant advertising on other sites, where permitted (marketing cookies).

Where required by law, we will ask for your consent before setting non-essential cookies, and you can change your choices at any time through the cookie banner or preferences on our site. Most browsers also let you block or delete cookies. If you block strictly necessary cookies, parts of the site, such as the shopping bag and checkout, may not work.

You can learn more about how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics using the Google Analytics opt-out browser add-on.

Section 8 — How Long We Keep Your Information

We keep personal information for as long as needed for the purposes described in this Privacy Policy. This includes fulfilling your order, honoring return, exchange, store credit and warranty terms, maintaining records of Special Orders and bespoke commissions, and meeting our legal, tax, accounting and fraud-prevention obligations. When information is no longer needed, we delete it or de-identify it.

Section 9 — Your Rights and Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you;
Request that we correct inaccurate personal information;
Request that we delete your personal information, subject to exceptions allowed by law (for example, records we must keep for tax purposes or to complete your order);
Request a copy of your personal information in a portable format;
Opt out of marketing communications, and of targeted advertising or the “sale” or “sharing” of personal information, where those terms apply under your local law; and
Withdraw any consent you have given us.

To make a request, contact us at shop@phillipshouse.com or by mail at the address in Section 13. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf where permitted by law. We will not discriminate against you for exercising any of these rights. If we deny your request, you may have the right to appeal by replying to our response.

Section 10 — Children’s Privacy

The Service is intended for adults. As stated in Section 1 of our Terms of Service, by using the site you represent that you are at least the age of majority in your state, province or jurisdiction of residence, or that you have given consent for any minor dependents to use the site. We do not knowingly collect personal information from children under 13 (or a higher age where required by local law). If you believe a child has provided us with personal information, please contact us and we will delete it.

Section 11 — International Visitors

Phillips House is based in Miami Beach, Florida, United States. If you access the Service from outside the United States, your information will be transferred to, stored and processed in the United States and other countries where we or our service providers operate, where data protection laws may differ from those in your country. Where required, we use appropriate safeguards for these transfers.

Section 12 — Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated policy on this page and change the “Last updated” date above. If we make material changes, we will provide additional notice where required by applicable law. Your continued use of the Service after an update is posted means you acknowledge the updated policy.