Refunds or exchanges will only be accepted on new and unworn merchandise within 14 days from the date of purchase. All refunds and exchanges are subject to a quality assessment performed at Phillips House's sole discretion. Any refunds will be issued to the original form of payment. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt within 14 days from the date of purchase. Custom orders cannot be returned. Deposits on custom orders are not refundable. Any item purchased a period where all or part of proceeds are being donated are not eligible for any monetary refund, items will be accepted for an immediate exchange only. Unfortunately, we are unable to offer free shipping on returns and exchanges. The customer is responsible for all shipping charges relating to a return or exchange.
Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.
Phillips House ships via UPS or FedEx, and does not deliver to PO Boxes. Should a customer have special shipping instructions, such instructions must be made clear in writing at the time the order is placed. All orders shall be shipped with a signature confirmation required. Signature confirmations may only be waived if authorized by the customer in writing. Phillips House accepts no responsibility for lost or tampered-with shipments when signature confirmation has been waived. Phillips House does not use the customer shipping account numbers. Phillips House only uses new/unused packaging materials. Packages delivered damaged or opened must be rejected by the customer back to the carrier, and should not be signed for or accepted under any circumstances. Phillips House accepts no responsibility for the contents of a damaged package that was signed for and accepted by the customer.
Returns By Mail:
All return shipments should have a valid Return Authorization Number issued by a Phillips House team member. Return shipments must have both appropriate insurance and signature confirmations. Phillips House accepts no responsibility for orders shipped without insurance and signature confirmation. The customer must use appropriate packaging methods to protect the jewelry. Return shipments must always be shipped in an unused, unopened (not resealed) box. Should the customer return ship in a resealed or reused box, Phillips House accepts no responsibility for lost, stolen, damaged or disputed items, and the customer shall forfeit all rights to any dispute.
Please allow up to three (3) weeks for processing. Once your return has been processed, please allow 2 to 3 business days for the refund to reflect on your credit card.